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Privacy Policy

Thank you for using Living by Jewel. This Privacy Policy governs how personal data is collected, used, disclosed, and safeguarded for all Users and/or Residents ("You") through the Living by Jewel mobile application ("Application") or the website livingbyjewel.id ("Website"), which is owned and managed by DENNY SYAHPUTRA ("We", "Us", or "Our").

This Privacy Policy is prepared in accordance with Indonesia's Personal Data Protection Law (Law No. 27 of 2022 on Personal Data Protection).

Last Updated: July 13, 2026Personal Data Protection Law No. 27 of 2022

1. Data Controller

The data controller responsible for your personal data is:

  • Living by Jewel, operated by DENNY SYAHPUTRA
  • Website: livingbyjewel.id
  • Email: enquiry@livingbyjewel.id

2. Information We Collect

2.1 Personal Data

We may collect the following personal data:

  • Full name
  • Phone number
  • Email address
  • Unit or property details
  • Residency status (owner/tenant)
  • Payment and billing records (e.g. IPKL status)
  • Uploaded documents (e.g. proof of ownership, identification)
  • Emergency contact details

2.2 Usage and Device Data

  • Device information (OS, device model)
  • App usage logs and timestamps
  • IP address
  • QR access scan logs (gate/clubhouse access)

2.3 Payment Information

  • Payments are processed via third-party payment gateways. We do not store full credit or debit card details.

3. Purpose of Collection

We collect and use your personal data for the following purposes:

  • User authentication and account management
  • Property and resident verification
  • Billing, invoicing, and payment processing (including IPKL)
  • QR code access control for gates and clubhouse facilities
  • Emergency SOS handling and security response
  • Facility booking and community features
  • Complaint and feedback management
  • System security, audits, and analytics
  • Legal and regulatory compliance

4. Disclosure of Personal Data

We may disclose your personal data to:

  • Property management teams and authorised staff
  • Security personnel (for access control and emergency handling)
  • Payment service providers
  • Technology vendors and infrastructure providers
  • Government or regulatory authorities, where required by law
  • Real-time sharing for safety purposes: QR gate/clubhouse access logs and Emergency SOS data may be shared in real time with on-site security personnel for the purpose of granting access, verifying identity, and responding to emergencies. This sharing is limited strictly to what is necessary for security and safety response.
  • All third parties are required to protect your data and use it only for authorised purposes.

5. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this Policy, including:

  • Account and profile data: for as long as your account remains active, plus a reasonable period after closure for dispute resolution
  • Billing and payment records (including IPKL): as required under applicable Indonesian tax and financial record-keeping regulations
  • QR access and SOS logs: for a limited period necessary for security review, after which they are deleted or anonymised
  • Uploaded identification/ownership documents: for as long as needed to verify residency status, and securely deleted thereafter unless retention is legally required
  • Data may be anonymised or securely deleted once no longer required.

6. Data Security

  • We implement reasonable administrative, technical, and physical safeguards to protect personal data against unauthorised access, disclosure, alteration, or destruction.
  • However, no system can be guaranteed to be completely secure.

7. User Rights

You may:

  • Request access to your personal data
  • Request correction of inaccurate data
  • Request deletion of your personal data and account, subject to legal and operational limitations (e.g. records we are required to keep for tax, legal, or dispute-resolution purposes)
  • Withdraw consent (subject to legal and operational limitations)
  • Requests can be made through the Application's account settings or by contacting Us directly at enquiry@livingbyjewel.id. We will respond to verified requests within a reasonable timeframe as required by applicable law.

8. Children's Privacy

  • This Application is not directed at children and is intended for use by adult residents, owners, tenants, and authorised property management staff. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can delete it.

9. Third-Party Services

  • The Application may integrate with third-party services (e.g. payment gateways, SMS/OTP providers, push notification services, analytics providers). We are not responsible for the privacy practices of such third parties, and encourage You to review their respective privacy policies.

10. International Data Transfer

  • Where personal data is processed or stored by service providers located outside Indonesia (for example, cloud hosting or payment infrastructure), We will take reasonable steps to ensure such data continues to receive an adequate level of protection consistent with applicable Indonesian law.

11. Updates to This Policy

  • We may update this Privacy Policy from time to time. Updates will be reflected within the Application or communicated to Users where appropriate.

12. Contact Information

For privacy-related enquiries, please contact:

  • Living by Jewel
  • Email: enquiry@livingbyjewel.id