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Refund Policy

Refund Policy for Living by Jewel Application

Thank you for using Living by Jewel. This Refund Policy governs all payment transactions made by Users and/or Residents ("You") through the Living by Jewel mobile application ("Application") or the website livingbyjewel.id ("Website"), which is owned and managed by DENNY SYAHPUTRA ("We", "Us", or "Our").

Please read this policy carefully before making any transactions. By completing a payment on Our Application or Website, you acknowledge that you have read, understood, and agreed to be bound by all the terms and conditions set forth herein.

Last Updated: July 13, 2026

1. Core Provision: Strict No-Refund Policy

  • We enforce a Strict No-Refund Policy for all transactions successfully processed through the Application and Website.
  • All payments that have been submitted, debited, or transferred by the User or Resident are final, valid, and cannot be canceled, withdrawn, reversed, or refunded for any reason whatsoever.

2. Scope of Non-Refundable Fees

This strict no-refund policy applies absolutely to all types of payments made within the Application, including but not limited to:

  • IPKL Payments: All Environmental Management Fees (Iuran Pengelolaan Lingkungan / Iuran Pemeliharaan Lingkungan - IPKL) paid by the User or Resident for the current or future periods.
  • Other Invoices and Charges: Payments for residential utility bills (such as water, electricity, security, cleanliness) or any other mandatory iuran/fees applicable within the property premises.
  • Facility Booking Fees: Rental or booking fees for shared facilities and amenities available within the Application.
  • Administrative and Service Fees: Any transaction fees, platform/application fees, or other administrative charges incurred during the payment process.

3. User and Resident Responsibility

  • You are fully responsible for ensuring that all billing data, unit numbers, resident identity details, and payment amounts displayed on the Application's confirmation screen are correct before completing the transaction.
  • Input errors, mistaken identity, or accidental overpayments made by the User or Resident shall not constitute grounds for a refund request. Any overpayment (if verified and proven by our system) can only be allocated as a credit deposit to offset the next billing period's invoice and will not be returned via cash or bank transfer.

4. Payment Gateway or Banking Disruptions

  • In the event of a system failure on the part of our third-party Payment Gateway Partner or the issuing bank that causes your balance to be deducted but the payment status in the Application remains unupdated, We will assist in verifying the transaction with the respective third party.
  • If the transaction is proven successful and the funds have been received by Us, your payment status in the Application will be updated to "Paid". However, if the transaction is declared failed by the Payment Gateway, the balance reversal/refund process is entirely subject to the regulations and timeframes set by your bank or chosen payment method provider.

5. Policy Amendments

  • We reserve the right to amend, modify, or update this Refund Policy at any time without prior notice. Any updates will take effect immediately upon being published on the official legality page of Our Website.

6. Contact and Customer Service

If you experience any technical issues regarding payment transactions or discrepancies in billing records within the Application, you may contact Us for data reconciliation through:

  • Owner Name: DENNY SYAHPUTRA
  • Website: livingbyjewel.id
  • Official Email: enquiry@livingbyjewel.id